Delete your account and data
You own your data. You can permanently delete your Glaikan account and personal data at any time, in either of two ways:
- Open Glaikan on your phone.
- Go to the Profile tab → tap Settings.
- Scroll to Manage account.
- Tap Delete account permanently and confirm.
Option 2: ask us by email (if you no longer have the app)
- Email support@glaikan.com from the address you signed up with.
- Subject: Delete my Glaikan account
- If you signed in with Apple or Google, tell us which one, so we can find your account.
- We delete the account within 48 hours and email you to confirm.
What is deleted
- Your profile: name, birthdate, gender, interests, bio and preferences.
- Your photos: profile photos and photos you sent.
- Your activity: likes, passes, Super Likes and matches.
- Your messages and voice notes.
- Your location and any Travel pin.
- Your devices: push-notification tokens and sessions.
What may be kept
Only what safety or the law requires: safety reports and sanctions involving the account, a 90-day evidence snapshot of communications if the account was reported for harassment/scams, a one-way hash of the email of a banned account, or of an account with a safety report that was not dismissed (so it cannot simply sign up again; for an open report it is lifted with the evidence unless the report is upheld), copies of unsent messages that are part of an open harassment report (at most 30 days, or until the report is decided), and purchase records that accounting law requires, with your identity removed. Your subscriber record at our payments provider (RevenueCat) is deleted too. Note: deleting your account does not cancel recurring store subscriptions; manage them via Apple App Store or Google Play.